1. How Can I Trace My Order?
You can follow your order both during processing and after it has left our warehouse.
Processing: You can check the status in "My Orders" page in your Ecarekit account.
Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website in which you can trace your order. Tracking information is also available in your Order Details.
Orders under $30 using Super Saver Shipping will not have a tracking code, you can estimate delivery based on the delivery chart above.
2. How Do I Change My Delivery Address?
Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service (or email to firstname.lastname@example.org) Now!
3. Why didn't I Get A Tracking Code?
Standard shipping offers great low rate shipping however orders under $30 using standard shipping will not have a tracking code.
If you used one of our other shipping methods or your order is over $30 using standard shipping and have not received a tracking code, check your order status, it may have not been shipped yet. You will be emailed the tracking code when the order is made.
Any questions, please contact our Customer Service or email to email@example.com
4. What shipping methods do you offer and what is the estimated delivery date? Where can I check the shipping status of my order?
We will send out your order in 48 hours.
Air mail and Air mail with tracking number:
10-30 working days
6-10 working days
3-8 working days
3-7 working days
5. Is Shipping Fee Included in The Prices?
If products are marked "free shipping", then you will do not need to pay for shipping cost. Free shipping to the whole world.
For products without "free shipping", you need to use the online system to generate a shipping quote for your order. Please put the desired number of items in your shopping cart and then click to the checkout page, and then you can find shipping prices for different shipping services.
6. How Do I Cancel An Order?
Please contact us as soon as you realize you need to cancel. Contact Customer Service or email to firstname.lastname@example.org.
You can find out you order status in "Order Details" page in your Ecarekit account.
* For what you have already purchased. We have shipped the product, but you no longer need it, you need to pay 10% of the shipping and re-listing costs.
7.If need to pay the tariff, do you need to bear it by the customer?
We will bear all the customs duties of our customers.
Australian External Territories
Bosnia & Herzegovina
British Virgin Islands
Cape Verde Islands
Central African Republic
Chatham Island (New Zealand)
Congo, Dem. Rep. of (former Zaire)
Côte d'Ivoire (Ivory Coast)
Cuba (Guantanamo Bay)
Macedonia (Former Yugoslav Rep of.)
Micronesia, (Federal States of)